Zendesk is the world-leading customer service platform for support orgs, customer experience teams, and contact centers that unifies email, chat, voice, social messaging, and self-service knowledge bases into one omnichannel agent workspace with AI-powered automation. Positioned as customer service and support software, Zendesk combines an omnichannel agent workspace across email, chat, voice, SMS, and social, AI-powered ticket routing and triage, knowledge base and help center publishing, automated bots and macros, sales CRM via Zendesk Sell, contact center voice and outbound calling, integrations with Slack, Salesforce, Shopify, and over 1,000 marketplace apps. Zendesk is a strong fit for SaaS support teams scaling agent operations, e-commerce CX teams unifying messaging channels, and enterprise contact centers consolidating tickets across products and brands.