Nextiva is a unified business communications and customer experience platform for SMBs and mid-market companies that combines VoIP cloud phone, video meetings, team messaging, contact center, and CRM into one system. Marketed as unified communications and contact center software, Nextiva combines cloud business phone with HD voice, video meetings, team messaging, omnichannel contact center across voice, email, SMS, and social, AI-powered call routing and transcription, built-in CRM with case management, integrations with HubSpot, Salesforce, Outlook, Microsoft Teams, and Google Workspace. Nextiva is a strong fit for SMBs replacing legacy PBX systems, mid-market support teams unifying contact center channels, and multi-location franchises consolidating phone, messaging, and customer data on one platform.