Hiver is a Gmail-based shared inbox tool that turns Google Workspace into a help desk, helping support, finance, and operations teams manage customer email collaboratively without leaving Gmail. Designed for small and mid-market teams, Hiver combines shared email assignments, internal notes, SLA tracking, and automated workflows. The platform's analytics dashboard reveals response times and team workload, and its native Gmail interface keeps the learning curve short. Hiver is a strong fit for service teams who want a shared inbox tool that layers ticketing capabilities directly into the email client they already use.