Freshdesk is a customer support and helpdesk platform from Freshworks used by support teams at SaaS companies, e-commerce stores, and growing service businesses to manage tickets across email, chat, phone, social media, and self-service portals. Positioned as customer service software for support teams, Freshdesk combines omnichannel ticketing, AI-powered ticket routing and triage, automated workflows and SLA management, knowledge base and self-service portals, integrated voice and live chat, customer satisfaction surveys, and integrations with Slack, Jira, Salesforce, and Zapier. Freshdesk is a strong fit for SaaS support teams replacing email-only support, e-commerce brands handling order and refund inquiries at scale, and growing service businesses scaling beyond shared inboxes.